Privacy Policy

1. Information We Collect

When you use SimplePOA Pros, we collect the following types of information:

Information you provide directly:

• Personal information entered into the document questionnaire (names, addresses, dates of birth, phone numbers, email addresses)
• Agent and alternate agent information
• Power of Attorney preferences and selections
• Payment information (processed securely through Stripe — we do not store credit card numbers)

Information collected automatically:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and features used
• Referring website
• Google Ads and Google Analytics data (conversion tracking, ad click attribution, site usage patterns)

2. How We Use Your Information

We use your information to:

• Generate your personalized Power of Attorney documents
• Process payments and deliver your documents
• Provide customer support
• Improve our service and user experience
• Comply with legal obligations
• Prevent fraud and abuse

3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive personal data
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments and updates
• Limited employee access to personal information

4. Document Access and Download Links

After purchase, your document is accessible via a unique, private download link. This link does not require an account to use. Please treat your download link like a password — anyone with access to the link can download your document. We recommend saving your PDF to a secure location and not sharing the download link publicly.

For additional security, you may create a free account to manage your documents behind password-protected login.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Payment processors (Stripe) to process your transactions
• AI service providers (OpenAI) to generate your Power of Attorney documents. Your form data is sent to OpenAI's API solely for document generation — it is not used to train AI models
• Analytics providers (Google) for website analytics and advertising measurement. Google may use cookies to track ad conversions and site usage
• Service providers who assist in operating our website and services, subject to confidentiality obligations
• Legal authorities when required by law, court order, or governmental regulation

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Form data (names, addresses, dates of birth, phone numbers) used to generate your document is retained for 180 days, after which personal details are automatically purged from our systems.
• Generated document content is retained as long as your account exists or your download link remains active, so you can re-download your PDF.
• Payment records are retained as required by tax and financial regulations.

You may request deletion of your personal data at any time by contacting us at support@simplepoapros.com. We will process deletion requests within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site usage, and assist in our marketing efforts:

• Essential cookies for authentication and session management
• Google Ads (gtag) for conversion tracking — measures when ad clicks lead to purchases
• Google Analytics for understanding how visitors use our site

You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of the Service.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@simplepoapros.com.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@simplepoapros.com.

808 Online Marketing, LLC
30025 Alicia Pkwy #20-92
Laguna Niguel, CA 92677